Customer services team leader Justin Flitter discovered managing knowledge workers isn’t rocket science. In his role he gets to spend 80 percent of his day working directly with the people who report to him.
That’s not always the right percentage – but he’s on top of the most important point here, to manage knowledge workers you need to lead from the front rather than hide away behind a desk – or worse, in a remote office.
If you’re not spending the largest slice of your time, meeting, coaching and and working alongside the people who report to you then you’re not a leader. That’s not rocket science.