Comments on: Tefal’s dangerously bad customer relations http://billbennett.co.nz/2009/11/17/tefals-dangerously-bad-customer-relations/ knowledge workers - for people paid to think for a living Tue, 16 Mar 2010 05:41:35 +0000 http://wordpress.org/?v=abc hourly 1 By: Bill Bennett http://billbennett.co.nz/2009/11/17/tefals-dangerously-bad-customer-relations/#comment-2181 Bill Bennett Sun, 22 Nov 2009 04:00:13 +0000 http://billbennett.co.nz/?p=4325#comment-2181 That's a good point. Some business are so cynical, they can't comprehend anyone acting from anything other than selfish motivation. That’s a good point. Some business are so cynical, they can’t comprehend anyone acting from anything other than selfish motivation.

]]> By: Vero Pepperrell http://billbennett.co.nz/2009/11/17/tefals-dangerously-bad-customer-relations/#comment-2113 Vero Pepperrell Fri, 20 Nov 2009 08:45:24 +0000 http://billbennett.co.nz/?p=4325#comment-2113 I'm with you on that one - so often, my aim in contacting a company wasn't so much that I was looking for a replacement or a refund, but rather wanted to let them know that their staff had been terribly rude, that their products seemed to have a fault, etc. Being a blogger, the above often ends up in the company trying to "pacify" me by giving me a freebie or a refund, but it's like hitting my head against the wall - they rarely appreciate the REAL reason for which I contacted them: The wellbeing of the company and future customers! I suppose that's too alien to them... I’m with you on that one – so often, my aim in contacting a company wasn’t so much that I was looking for a replacement or a refund, but rather wanted to let them know that their staff had been terribly rude, that their products seemed to have a fault, etc.

Being a blogger, the above often ends up in the company trying to “pacify” me by giving me a freebie or a refund, but it’s like hitting my head against the wall – they rarely appreciate the REAL reason for which I contacted them: The wellbeing of the company and future customers!

I suppose that’s too alien to them…

]]> By: Bruce Hoult http://billbennett.co.nz/2009/11/17/tefals-dangerously-bad-customer-relations/#comment-2038 Bruce Hoult Tue, 17 Nov 2009 09:03:03 +0000 http://billbennett.co.nz/?p=4325#comment-2038 My 4-slice toaster cost me $30 at Briscoes (in a 50%-off sale, admittedly) nearly five years ago and it's working fine. I can state this with some certainly as it is my practice to pop the receipt into the box, and put the box in the attic or spare closet or whatever. Strangely, the only appliances I've *ever* had break have been a pair of cheap Warehouse dehumidifiers. The fan motor is burned out by the end of the winter (I run them 24 hours a day) and I take them back and they fix it, and the same thing happens the next year. Yay for 5 year warrantees. My 4-slice toaster cost me $30 at Briscoes (in a 50%-off sale, admittedly) nearly five years ago and it’s working fine. I can state this with some certainly as it is my practice to pop the receipt into the box, and put the box in the attic or spare closet or whatever.

Strangely, the only appliances I’ve *ever* had break have been a pair of cheap Warehouse dehumidifiers. The fan motor is burned out by the end of the winter (I run them 24 hours a day) and I take them back and they fix it, and the same thing happens the next year. Yay for 5 year warrantees.

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