Why packaged software is dead

My weekend search for a boxed copy of Quicken Home and Business 2010 drew a blank. I wrote about this earlier in packaged software is dead.

When I couldn’t get anywhere with physical shops I went to Quicken’s website, then clicked through to the point where I could, in theory, buy a packaged copy of the program online.

I stopped when I reached the confirm purchase page which said; “Quicken will send out your purchase within 7-14 working days after payment”.

That’s 14 working days AFTER receiving payment.

Do these people want to sell?

As I wrote in Paperless journalist: Business cards, it took nine days for Moo cards to accept my money, print my cards and send them from California to New Zealand.

Why is Quicken so slow? Perhaps someone has to get the CD burner out of the cupboard to make the discs.

Next. I went back through the site, found a contact email for Quicken’s ‘presales’ department to query this speed. I needed the software fast, the end of the financial year is approaching and I had a GST return to get out.

On Saturday I emailed this message to [email protected]:

I’ve been all over the North Shore looking for Quicken Home & Business 2010. There are boxed in Harvey Norman at Wairau Park, but no disks. Otherwise no-one seems to stock the software. Is it still available? If I buy direct from Reckon can I come and pick it up from the office?

I never heard back.

The money was in my hand and Quicken didn’t want to take it. Something is wrong here.

In the meantime I’ve switched to Xero.