This morning this comment from an un-named person at POLi payments appeared on my website:
I work at POLi Payments. We are sorry to hear that you are unsatisfied with our service. Let us help you resolve any account issues you may be experiencing by visiting our Contact page. We value your business and hope we can continue to offer you a safer way of payments online.
As long-time sufferers of poor service will immediately notice its full of the usual crappy, meaningless platitudes. I swear these companies just cut and paste messages like this out of “Fake Sincerity for Dummies” or something similar.
Why am I not impressed? Surely, you may be thinking, someone at POLi wants to help.
Because it took POLi 17 months to respond. The original story whinging about the crap online payment system for Air New Zealand tickets was posted in May 2011.
Seventeen months later… hang on let me do that again… SEVENTEEN MONTHS LATER someone wants me to visit the contact page to help resolve the account issues.