A report by Juha Saarinen at the Australian business technology site ITnews says SugarCRM went offline for hour last week. The outage happened when the company conducted emergency maintenance work on a file server.
This was no big deal for SugarCRM’s customers in the US or Europe. However, the hour chosen for the scheduled maintenance work happened to be 4:00 pm for those based on Australia’s east coast.
In the comments below Saarinen’s story, the local SugarCRM VP explains the company chose that time to minimise the impact customers. That’s understandable, even considerate, although it cold comfort for those of us living in thinly populated time zones.
Am I wrong in thinking an SaaS operation on this scale can run more than one instance of its software and have enough datacentres to ensure round the clock operation? If I was a customer, that’s what I’d expect.