A hidden downside of global SaaS

A report by Juha Saarinen at the Australian business technology site ITnews says SugarCRM went offline for hour last week.

The outage happened when the company conducted emergency maintenance work on a file server.

This was no big deal for SugarCRM’s customers in the US or Europe. However, the hour chosen for the scheduled maintenance work happened to be 4:00 pm for those based on Australia’s east coast.

In the comments below Saarinen’s story, the local SugarCRM VP explains the company chose that time to minimise the impact customers. That’s understandable, even considerate, although it cold comfort for those of us living in thinly populated time zones.