Chasing Facebook

Craig McGill makes a good case for social media strategists not putting all their digital eggs in the Facebook basket at the Contently Managed website. His In Social Media strategy, should you put all your digital eggs in the Facebook basket? (Dead link) wisely warns that Facebook could go the way of sites like Friends Reunited, MySpace and Bebo,

McGill says old-fashioned websites should stay the mainstay of any strategy — because that’s where people buy things and learn more information.

News stories with tech industry statistics mainly rubbish

Here’s a tip from an old newspaper hand: Don’t take stories about consumer technology surveys seriously.

They are rarely real news. Most are just second-rate marketing dressed up as information.

University of Auckland biostatistics professor Thomas Lumley rightly points out misgivings about a New Zealand Herald story: “Young Kiwis among most savvy web users” .

As he says, the story is based on a survey of 4400 respondents in 11 countries. Even if the sample is completely random – that’s unlikely – the margin of error for comparing any two countries is 7%.

So when the people behind the survey use their results to reach conclusions about the relative habits of web users in various countries they are drawing a very long bow.

It was ever thus.

I’ve written about technology for 32 years. In that time I’ve seen hundreds of spurious surveys sent out by public relations companies in a blatant attempt to get their clients into the news pages.

The worst offenders are security software companies wanting to whip up paranoia to sell their latest snake oil.

To be fair, it isn’t just security software companies, or just technology companies. You’ll find all kinds of rubbish in the newspaper masquerading as research. I’ve probably been responsible for some in my time.

Just remember to take this stuff with a pinch of salt.

NZ guide to managing on-line reputation risk

A good reputation can be destroyed in minutes.  Thanks to the internet and social media, there are now not just more ways to damage reputations, but the bad news will travel faster and further.

The easiest way not to damage a reputation is to not be evil or stupid and to think before going public. It may pay not to tweet when drunk or tired and, in any case, to pause before hitting the send button. Don’t even attempt to tell off-colour jokes in front of people you don’t know and, never, ever do that kind of thing on broadcast television or radio.

You can find more comprehensive advice on the legal aspects of how not to look like a complete bastard or a stupid prat in Tracey Walker‘s book Reputation Matters.

I was at the launch last night at Simpson Grierson and managed to have a quick read of a few pages. Three things impressed me:

First, the book is bang up to date. The News Limited phone hacking scandal is a case study. It is also bang up to date in covering the latest social media technologies.

Second, Walker may be a lawyer and this may be a legal guide, but she writes in plain English. The parts I read could even be described as engaging. That’s not how I remember law books.  More to the point, its non-intimidating approach makes it a must-have title for every company communications department and public relations professional.

Third, it isn’t about theory, this book is about practice. There are flow charts, lists and diagrams to help you get quickly to the most important points. That’s something you may need to do in a hurry once the reputation. You’ll probably need to call a lawyer too.

At $110 plus GST the book isn’t cheap, but nor is losing your reputation.

Publicity for beginners

A basic guide for business owners and others who think they may want publicity. This is an updated version of a story originally posted in 2008. 

If you have a product or service to sell, you want the greatest number of potential customers to hear about it.

While word-of-mouth marketing is a great jumping off point when you’re starting, eventually you’ll need to reach a wider audience. This means working with blogs, web sites, newspapers, magazines or broadcast media.

There are two ways to get attention; advertising and publicity. Newcomers often confuse the two. That’s a mistake, they are radically different and work in parallel universes.

Advertising and publicity are different

Advertising is always strictly commercial. You buy a fixed amount of space in a printed publication or air time from a radio or TV broadcaster. Online advertising generally comes down to display advertising like banners and boom boxes or text ads. Both can appear on web sites, in electronic newsletters or even as part of an application like Gmail.

When you buy advertising you provide the advertising content, or what people in the business call copy, at your cost.

Use advertising professionals

If you’ve enough budget you can hire a creative team to prepare the copy. This costs money, sometimes a lot of money. The cost is worth it if you’re running a major campaign: clued-up advertising professionals know how to press the right buttons and get results.

Advertising means you get to say where, when and how often the copy will run. You have complete control over the message and its delivery. Well up to a point; some publishers will refuse certain ads and there are laws about what you can and can’t say in an advertisement.

Cost per reader, viewer, listener

Advertising prices depend on the number of readers, listeners or viewers the media delivers. Experienced advertising buyers think in terms of CPM: the cost of reaching one thousand people.

Publicity isn’t for control freaks

In contrast, you have almost no control over publicity. Editors, journalists, photographers and other media professionals make all the important decisions – they won’t consult with you. They may choose to listen to you or read your material, they may not.

In principle it all depends on your message’s newsworthiness. If your story strikes a chord, they’ll take notice.

Journalist ethics

Surprising though it may seem, journalists have an ethical code. They are not for sale. Their job is to keep readers informed regardless of commercial considerations.

This is why you should avoid applying commercial pressure when seeking publicity. Don’t imply you will place advertising in return for favourable treatment.

At best you will insult journalists or offend their professional pride. At worst you will create a situation where ethical considerations mean they either can’t touch your story. They may even choose to take a hostile approach just to emphasise their independence.

Professional journalists don’t regard aiding your sales as any part of their job. Nor should they.

Media is a business

This may seem confusing, after all media companies are commercial businesses. You might think editors and journalist would jump at the chance to make money. However, taking a longer term view makes good business sense. A media property with a strong ethical code will be held in high regard by its readers, listeners or viewers.

This not only means that more people get to see editorial; it also means they get to see the advertising. A strong, independent editorial product will deliver better, i.e. more involved or wealthier, kind of customer.

At the same time, research shows advertising works best when the editorial is credible.

Who controls the message?

Even when a journalist does respond to your publicity in a largely favourable way, they still get to choose what is said, where it is said and when the story runs.

They choose the angle. They also get to decide how many words to devote to your message and they can choose whether your rivals get to comment or not. An editor might choose to use your supplied photographs or other graphic material, they may not. A journalist – usually a sub-editor, will write the headline and captions.

You wouldn’t normally expect to pay money to a publisher when they use your publicity. However, there are some media properties that will ask for a payment in return for running it.

We call it advertorial

Alternatively some properties might agree to run your vetted publicity material in return for you buying advertising. In fact there’s a whole spectrum of arrangements from total separation of editorial and advertising all the way to properties that are, in effect, nothing but paid advertising.

At the extreme end of the scale you are dealing with vanity publishers – people who will take your money and make you look good. Your mother may like the result, but you won’t sell much this way.

As a rule of thumb, publications that sell editorial integrity are not well-regarded by readers – that’s your prospective customers. Experienced publicity people discount the value of these publications.

Apart from anything else, readers tend to know when they are looking at paid-for editorial and learn to trust it less than truly independent content. In particular, younger, media literate, people are especially cynical about this kind of material.

One commonly used measure is that four of their readers would be worth one reader of a more prestigious, editorially independent title. That also applies to advertising in these publications – you can expect to pay less for space in a publication that isn’t fully independent.

Publicity specialists

While many businesses organise their own publicity, others hire specialists to do it. The most common arrangement involves hiring a public relations or PR consultant. Their job is to know which media properties and media professionals are receptive to which message.

A good PR company can save you time and trouble. They’ll help you prepare your message and train you in the art of handling the inevitable follow-up questions. They’ll make sure the message gets to the right people at the right time.

Some public relations companies have intellectual property tied up with publication and journalist databases. Other operators keep all this information in their heads, Palm Pilots, even on paper. They cultivate contacts and learn the best way to approach each outlet.

No guarantees

Be warned that public relations companies rarely guarantee results. In fact, you should go out of your way to avoid any PR operator who makes that kind of promise.

One misconception is that publicity is all about issuing press releases or holding press conferences. Both can have a role to play, but most important PR takes place out of sight.

Truth is the best spin

The smartest spin doctors are those who always tell the truth.

Public relations types and other communicators can’t afford to be known as professional liars. They don’t have to.

First class propagandists tell the truth. They tell the truth in such a way the people receiving the message have no idea they are listening to anything but facts. That’s because they’re not.

Skilled propagandists simply serve up selected truths designed to further their goals.

Public relations people need to remember truth is especially important when dealing with the press.

Journalists are automatically on guard when speaking to communications professionals. We expect untruths and misdirection. Mistrust is part of our training.

If we spot a lie, we’re going to mistrust everything else from the same source. And the liar will find it hard to be taken seriously in future.

When we talk among ourselves, journalists often tell each other this PR professional or that politician is a liar: a reputation no-one wants.

20 public relations tips every journalist should read

Susan Young lists great tips for public relations professionals in 20 Things Every PR Pro Should Know How to Do. It is a must read for people who work in communications.

Journalists can get a lot from it too. We need to deal with PR people on an everyday basis and its important to know how they feel about journalists and how they pitch stories to us.

Nothing in this list suggests PRs should be anything other than professional. However it partly explains why some of the things we see happen. For example:

Pitch, arrange, and attend an interview for a client. Know the process from beginning to end. Hold your client’s hand as you prepare them for an interview you’ve arranged. Be there for them when they need you. Equally as important: Know when to step back and simply listen.

My favourite point is:

Create the subject line of an email pitch in less than eight words. Clarity rules.

Public relations people aren’t paid by the word, but for some reason many of them act like they are and stretch things out way too far. Likewise, the often get carried away with their client’s jargon or bombast.