How Quicken lost a customer

Eight weeks have passed since I tried to buy a copy of Quicken Home and Business 2010.

After trying, and failing, to buy the software in a shop, I visited Quicken’s online store. The company said it would take 14 working days after payment to deliver its software. The Cluetrain has yet to stop at Quicken.

Before taking my business elsewhere, I emailed the company at offering to drive to Quicken’s office and pick up a copy.

Quicken still hasn’t responded.

Meanwhile, Xero has my business.