You’ll find good backgrounders on knowledge management all over the web. Most assume the reader works in a large, or at least medium-sized company with plenty of resources.
On the other hand, Michela Ledwidge’s excellent Knowledge management 101 published by the Australian Nett magazine provides an overview for smaller businesses and entrepreneurs.
As Lewidge says;
Knowledge management is one of those terms you have probably heard but dismissed as something only big companies do.
She then goes on to explain why you should at least think about knowledge management and how you can get started.
I only read it 30 minutes ago and I’m already exploring Zoho CRM and looking up other tools.