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productivity

Emirates in-flight wi-fi: More despair than OnAir

While one trip is not enough to write a definitive review of Emirates OnAir inflight Wi-fi service, I’m not masochistic enough to put myself through the experience a second time.

So this is an anecdote, not a formal review.

My earlier plan to work at the airport business lounge was foiled by overcrowding. Plan B was to write, fact-check, polish and file my stories from my seat as Emirates flight EK448 made its way from Dubai to Auckland.

The plane has in-flight Wi-fi, so it should have been practical. It’s a 15 hour flight, which, on paper at least, left plenty of time to write and rest.

That’s not how things worked out.

Emirates OnAir options

Emirates offers three in-flight Wi-fi options on Airbus A380 flights. There’s a free 20MB download. 150MB costs US$10, 500MB costs US$16.

The 20MB free option wasn’t even enough to download the email that arrived in the eight hours since I last connected. That’s because some PR companies insist on sending journalists material as PDFs or Word documents with large embedded logos or other images.

I didn’t plan to work all through the flight so I opted for 150MB. As we shall see, this turned out to be a wise choice.

On my flight the Wi-Fi wasn’t turned on until almost an hour after take-off. By then the cabin crew were starting to serve a meal, so I waited until that was over; maybe two hours into the journey.

Simple

Connecting, logging-in and paying was straightforward enough. Two days after landing the payment still doesn’t show up in my bank account so I can’t confirm there were no price surprises. If it does show up I’ll let you know how it went.

The rest of this story is a tale of woe. Here at home I have a 1 gbps fibre connection. When I’m on the move I use 4G mobile which can mean anything between about 20 and 100 mbps. I’m old enough to remember 1 mbps ADSL and even dial-up, which during its last phase could connected at 56 kbps.

Emirates’ OnAir Wi-fi service was slower than dial-up. Much slower. It was so slow that I couldn’t even load many webpages before they timed out. This included Speedtest. Mail was slow. I normally use Apple’s Mail app. I tried to use Gmail, but, again, the page couldn’t load before timing out.

Emirates OnAir dreadful benchmark

The best benchmark I can give you is the time it took to file my first story. I use iA Writer, which produces a text file as output. The story was 5050 characters long. The file is 5k. That is five kilobytes. In other words, bugger all text. It took Emirates OnAir 27 minutes to transfer this file. That’s about three bytes per second.

To put this in perspective. Emirates OnAir sent my story at 33 words per minute. A Morse Code operator might transmit at around 13 words per minute.

It is like all the passengers on the flight are sharing a single dial-up internet connection.

That’s not the whole story. The OnAir service cut out entirely for large sections of the flight. This is to be expected. After all, Emirates publishes a map showing areas where the satellites servicing OnAir don’t operate. However, the flight didn’t pass through these areas.

Not a good look for Emirates

There’s nothing new or original when it comes to whinging about in-flight Wi-fi. The services are usually slow, poor quality and ridiculously overpriced. My point here is that it is so bad, it’s not remotely fit for purpose. Fact checking was near impossible. Sending email questions and getting answers was painfully slow.

In the end it took nine hours to do a job that might normally take me 90 minutes.

One last point. Even though I was using OnAir full tilt for about nine hours of a 15 hour journey, I only used about a third of the 150MB data allowance. This means there’s no point buying the 500MB plan, you simply can’t use it.

Like it says at the start, this is based on a single experience, it’s not a definitive review. Even so, Emirates OnAir is, at best, a marginal proposition.

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productivity

We’re scared of online threats, don’t do enough about it

InternetNZ research shows 94 percent of New Zealanders are concerned about the security of their personal data. Yet despite the high level of fear, researchers found only a fraction of users take practical steps to protect themselves from risk. 

Only one-third of New Zealanders surveyed used account authentication, either two-factor or multi-factor. Meanwhile less than half of those questioned make regular data backups. 

There is also concern about children being able to see inappropriate content online. The survey found this concerns 92 percent of those questioned. 

There are positives. Nine out of ten respondents told InternetNZ the benefits of the internet outweigh the negatives. When asked to be more specific about those benefits, 83 percent named having access to information. 

Commenting on the survey results, Andrew Cushen, InternetNZ’s outreach and engagement officer says: “As more and more of our lives are spent on the Internet, being able to access information online has now become a necessity. 

“This is why it’s so important that we continue to try and close digital divides in New Zealand. Every New Zealander deserves the opportunity to harness the power of the Internet”. 

Cushen says the fact that many people are not protecting themselves online is something we need to improve if New Zealanders are to stay safe online. 

He says: “We all need to take personal responsibility for our safety on the internet”. 

Cushen says the concern over inappropriate content is a reminder that families should talk to each other about the different types of content and what to do if they come across anything upsetting. He says; “We need to ensure that people of all ages feel safe on the Internet.”

The data comes from an annual survey commissioned by InternetNZ and conducted by Colmar Brunton. The research examines local internet attitudes.

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mobile productivity review

HP Thunderbolt Dock 120W G2 review – Sound and vision

HP has a new twist on the desktop docking station. You can extend the modular HP Thunderbolt Dock with a Bang and Olufsen speaker. This optional extra is ideal for handling conference calls.

I tested the HP Thunderbolt Dock 120W G2 with Audio model. It has an optional speaker attached. You can buy a Dock without the speaker for NZ$400.

At the time of writing there wasn’t a local price for the Audio version. In the US HP adds US$50 to the non-Audio Dock price. So it’s likely the New Zealand version will sell for around NZ$500.

HP Thunderbolt Dock 120W G2 with monitors
HP Thunderbolt Dock 120W G2 with monitors and keyboard

Old school

Docks, often called docking stations, seem old school in 2018. They are enjoying a revival at the moment. In part this is because computer makers like HP now standardise on USB-C connectors. They also put fewer ports on modern laptops.

Today’s laptops are often ultra-thin. This leaves less room for ports. Some ports are deeper than the edge of many modern laptops. Think of an Ethernet port to get the picture.

This means offloading the connectivity options to a separate device makes sense.

Most people who work from home or in a small business will use Wi-Fi and Bluetooth for connections.

Big company IT departments sometimes prefer Ethernet. It means better connection speeds in busy workplaces. It also can be mean trouble for tech support.

HP Thunderbolt Dock 120W G2
HP Thunderbolt Dock 120W G2 rear view

Connectivity

Docks are often the best way to connect a USB-C laptop to Ethernet. Although you could choose a dongle instead. Docks also allow users to add large screen displays, keyboards and mice. Most docks also act as rechargers.

HP’s Thunderbolt Dock comes with a hard-wired USB-C cable that connects to a laptop. The cable is about 700 mm long, which is enough if you keep the Dock on your desktop. On the right-hand side is a USB 3.0 port, a headphone jack and a Kensington lock connector.

There are a total of eight more sockets on the rear. One connects the Dock to a power brick. Another is an Ethernet port. There are two more USB-C ports, a Thunderbolt port, a power out port, there are also two Display Ports and a VGA port.

HP has chosen a big, heavy power brick. That’s necessary to supply enough power, but it adds a lot of heft to the Dock set-up. If you need to, with say two large screens, it can draw down 100W of power.

I thought I’d prefer to have the power unit built into the Dock. That would add weight and bulk. Another advantage of separate units is the desktop Dock doesn’t get hot.

You wouldn’t want to lug this from place to place, but then you don’t have to. That’s the point of a Dock.

In practice

The HP Notebook recognised the Dock immediately. When connected, it installed the right drivers and rebooted.

When you connect the HP Thunderbolt Dock to a laptop, I used the HP Elitebook x360, the top lights up to show a row of buttons.

These let you use the speaker for conference calls. It would work fine if you had one of these in a meeting room for a group of people to share.

There’s haptic feedback to let your fingers know when you use the buttons.

I managed to test the speaker with a Skype call. When it connected I had to crank the volume down, it was too loud for my quiet, small home office.

You will need the extra volume in a busy open plan office. The people at the other end could tell I was on a speakerphone. From my point of view, the call sounded clearer than usual and much better than listening on a handset.

HP Thunderbolt Dock 120W G2 verdict

HP’s marketing material implies the company optimised the Thunderbolt Dock’s Bang and Olufsen speakers for phone calls. Despite this they do a fine job playing music and handling other audio. There’s plenty of top and bottom to the sound. It helps that the Dock is solid, so no vibrations.

It’s been a while since I last used a docking station. The fact that it was for my IBM ThinkPad and connected it to a CRT screen tells you how long ago. The newer HP design is far easier to use. It is more versatile and offers a lot more functionality for half the price of my earlier dock.

If you make a lot of conference calls and work hands free, it’s a must have. If you want to use a big screen, Ethernet or a full size keyboard it is well worth considering.

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productivity review

EliteBook x360 review: secure, tiny business convertible

HP’s EliteBook x360 1030 G3 is a premium business convertible laptop. It’s the kind of upmarket laptop a big company employer might hand you if they think you need portability and flexibility.

You might choose it yourself. It is a solid, no-nonsense choice with all the features a business user needs, although a touch expensive by 2018 standards.

While you can get more grunt and graphics for the same money or less elsewhere, you won’t get them in such a compact package and with such a quality feel. HP added security features to the business laptop that, depending on how you work, could tip the balance.

At first glance the Elitebook x360 looks like a tiny conventional clamshell laptop. It opens to show a full size keyboard and screen.

HP HP EliteBook x360 in different modes

Convertible

The Elitebook x360 is a convertible. Its 360 hinge means you can open it right up, then fold the screen under the keyboard to give you a tablet. It can also work in what HP calls tent mode to watch video or propped up on a flat service to give personal presentations.

HP says you can get “up to” 18 hours of battery life. Computer maker battery life estimates are often exaggerated. Even  so, you can expect to keep going for the longest of work days.

In testing I found you can get almost nine hours of constant use from the battery. If you take breaks away from the screen it should more than last all day.

As you’d expect the Elitebook x360 is small and light. Yet, at 1.25 kg it feels a shade heavier than it looks.

Build quality

Some of this heft is down to the build quality. The Elitebook x360 has a solid milled aluminium case. This computer feels like it is ready for you to carry it from place to place. I’d be a little concerned working on an industrial site, but it is more than robust enough for everyday business use.

It’s not the best-looking laptop, at least to my eyes, but it is far from embarassing.

HP describes it as the world’s smallest business convertible. That’s a specific claim and, to my knowledge it is true. At only 15mm deep, the Elitebook x360 is a fraction thicker than the MacBook, but Apple’s laptop doesn’t covert into a tablet.

The screen measures 13.3 inches across the diagonal. Resolution on the review model is 1920 by 1080 pixels, there is also a 3840 by 2160 version.

Privacy

The computer comes with Sureview: an integrated privacy filter. When you hit the F2 button, the viewing angles of the screen at reduced so that anyone looking at the display from over your shoulder or the next airplane seat can’t read anything.

HP says this kicks in at 40 degrees. That’s hard to check. Yet it works as promised. Sureview isn’t for everyone, but is ideal if you work on private reports in busy places.

On the downside, Sureview dims the screen and makes it harder to read. It makes colours duller. I struggled a little with it trying to read the display head-on if text was in anything other than black on white.

You wouldn’t want to have Sureview switched on all the time.

Keyboard

HP has gone for a decent quality backlit keyboard. I found it easy to type. There’s little flexing. Otherwise it’s not remarkable one way or the other. If anything it reminds me of the MacBook Air.

The up and down directional keys look squashed. In practice they are not a problem. The touchpad is a good size and responsive. It works better than I’ve seen on some rival Windows computers.

Beneath the keyboard is a tiny fingerprint reader for another layer of security. You can use this to log-in, but the Elitebook x360 does a great job with Windows Hello. Its face recognition was close to flawless during testing.

HP has simplified the ports on the 2018 Elitebook x360. You now get two USB-C ports. One of these is used for charging. There is also an HDMI and a Thunderbolt 3 port. There’s no Ethernet port, although that would make the case thicker.

HP EliteBook x360 verdict

Prices start at around NZ$2,800. That money gets you a model with an Intel Core i5 processor along with a graphics processor, 8 GB ram and 256 GB storage. That lessw expensive models support 1920×1080 graphics.

Pay around NZ$4000 and you’ll get a version with 16 GB ram, 512 GB storage and 3840×2160 pixel resolution. According to the HP web site, these prices include a three year warranty for all models. That alone is worth hundreds of dollars.

The HP EliteBook x360 is a good choice, but you can get a better deal.

If you’re not interested in the security features, then you might do better looking elsewhere. There are less expensive models in the HP range that almost match the x360 on features. You can expect more raw power, better graphics and longer battery life when spending the same amount money. But if you’d prefer to stay safe from prying eyes, the EliteBook x360 1030 G3 makes a lot of sense.

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mobile productivity review

Logitech Slim Combo iPad Pro keyboard review

logitech slim combo keyboardLogitech’s Slim Combo for iPad Pro keyboard is a mixed bag. Its good points are excellent. Its less good features are, well, disappointing.

I’m testing the 12.9-inch iPad Pro version. You can buy it nn the New Zealand online Apple store for $250. At the time of writing JB Hi-Fi has it for $230.

This compares with $270 for Apple’s Smart Keyboard. So it’s cheaper than Apple’s keyboard, but not a lot cheaper.

You can’t judge the Slim Combo without reference to the Smart Keyboard. The pair are a head-to-head choice. In some ways they are polar opposites. What one keyboard gets right, the other gets wrong.

Great typing

Let’s start with the keys themselves. Logitech’s Slim Combo feels great when you’re typing. Keys are back-lit. This makes it easier to use in low light conditions.

The keys have positive travel. They move more than on the Smart Keyboard. The keys stretch across 270mm wide and 95mm deep. That’s a little less depth that ideal, but the width is fine.

Each key is about the same size as on a normal keyboard: 15mm square for most keys. The top row of function keys are only half height. They are a little more cramped than on the Smart Keyboard.

In practice this means you can touch type on the Slim Combo without giving it a second thought. There’s no audible click, but enough of a clatter to let you know what’s going on.

If you loves Apple kit, but don’t like the new laptop keyboards, then the Slim Combo and an iPad Pro could meet all your typing-on-the-go needs. It feels better than the keyboard on Apple’s alternative.

The only negative I found with the keyboard is when it comes to reaching up and touching the screen. Somehow that is more comfortable on the Smart Keyboard.

During testing it felt fine. When, after testing, I retried the Smart Keyboard I realised I prefer Apple’s version. There’s not a lot in it and my preference could be a matter of familiarity.

Two parts

Logitech made the Slim Combo in two parts; the keyboard itself and a plastic case. This does two things. First, it turns the Slim Combo into a protective shell when you’re on the move. Second, there’s a Microsoft Surface-Style kickstand.

There is also a nylon loop to store an Apple Pencil. While handy, it looks a little tacky when the Slim Combo is new, I can only imagine it will get worse over time.

This sounds better on paper than the Slim Combo is in practice. While the keyboard is sound, the plastic case has a down-market feel.

It’s not as solid as I’d like. When you use the kickstand on a desk, there’s a disturbing wobble. You can’t use the Slim Combo on your lap — if that’s important to you — because the set up is too flimsy. I also found the Slim Combo doesn’t work as well on an airplane as the Smart Keyboard.

Another negative is the case is a pain to get on and off the iPad. My iPad Pro may be a laptop replacement when I’m on the move, but at home it’s a tablet. The case adds nothing useful at those times. It feels as if the Slim Combo wants you to use the iPad as a laptop all the time.

It adds bulk. While the Slim Combo is light, it is also bulky.

Logitech Slim Combo verdict

Logitech has made great iPad keyboards in the past. This doesn’t live up to the brand’s reputation. There’s not enough here to pull me away from Apple’s keyboard.

That said, the Slim Combo is a welcome alternative to the Smart Keyboard. Some readers might prefer its typing action and there will be others who like the kickstand.