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Bill Bennett


Samsung Galaxy S6 edge+, Note 5 models

Samsung Galaxy Note 5

Samsung Galaxy Note 5Samsung pioneered large screen phones. On Friday it launched two new models: the curved screen Galaxy S6 edge+ and the Note 5.

Both phones have premium prices. Spark lists the Note 5 at NZ$1300 and the Galaxy S6 edge+ at NZ$1400. To put these prices in perspective Apple iPhone 6 Plus prices start at NZ$1250.

That’s where Samsung’s problems begin.

Samsung dominated large screen phones

Before Apple launched the iPhone 6 Plus, Samsung dominated the market for large screen phones. While other Android handset makers offered models with 5.5 inch or bigger displays, none had the brand power to challenge Samsung.

Now Samsung faces unprecedented competition across the phone market. If anything life is tougher in the large screen segment where phone makers like Motorola and Xiaomi offer similar models for hundreds of dollars less than Samsung.

There are good enough devices selling for half Samsung’s prices.

Just another Android

Making matters worse, Samsung’s lower priced competitors feature the same Android software. They have much the same capabilities, any software differences are cosmetic. In technology terms, Samsung’s phones are undifferentiated.

This wouldn’t matter if consumers regarded Samsung as a prestige brand. The company spent billions on marketing aiming to build that perception. For a while it looked as if Samsung might succeed. That’s no longer the case. Today Apple is the only phone maker with bankable brand power.

Samsung is caught in a pincer movement between Apple at the high-end and low-cost Android phone makers at the other end. This week’s launches underline that squeeze.

It comes down to price

Short of breakout innovation — Samsung deserves credit for trying in this area — the only plausible move left is to compete on price.

That’s already happening. You may notice Samsung products launch with premium prices, but they are often discounted soon after. Shop around and you can buy a Samsung Galaxy Tab 2 for less than half the launch price.

Meanwhile, Samsung has dropped the price of the Galaxy S6 phone. The phone launched earlier this year. Despite a much-improved design when compared to last year’s S5 it failed to sell as expected. It’s not a flop, but nor is it a success.

Not just price

Samsung isn’t the only phone maker facing these issues. Any Android device maker with premium brand ambitions is in the same trap. One look at the recent financial reports from Samsung, Sony and HTC will tell you no-one is getting good margins from making Android hardware. Moreover, most of them are losing money.

Casual observers fail to understand where Apple fits into this picture. Some think it’s just a matter of superior marketing. It isn’t. Apple spends less on advertising and marketing than Samsung and far less than all the Android brands added together.

Apple’s biggest advantage is that it is the only company making iOS phones. Rounding errors like Windows Phone aside, iOS is the only practical alternative to Android. You may or may not think it superior, what matters more is that it offers a complete, consistent experience.

From Apple’s point of view, no rival can make me-too phones.

Samsung is not Apple

Despite that advantage, Apple doesn’t exist in a vacuüm. It has vulnerabilities, albeit different ones to Samsung. The company would lose sales to a phone maker who offered a similar experience at a lower price.

Samsung must come to terms with not being able to charge Apple-like prices for undifferentiated Android hardware. It can still command a higher price than lesser Android brands, people will pay extra for a quality product from a reliable brand. They just won’t pay double.



4 thoughts on “Samsung Galaxy S6 edge+, Note 5 models

  1. I’m not an Apple fan, in fact quite the reverse. I think their devices are overhyped and way overpriced. But my opinion means little in the face of their obvious success…

    But Samsung suffer from having far too many variants of their devices in the market at the same time.

    And ALL major Android handset manufacturers (I’m looking at you HTC, Sony, Samsung) try to make their point of difference by overlaying their respective UI on an OS that just doesn’t need it. Their are plenty of apps around that could change the user experience in a similar way, without needing to change core code. All of the custom UIs I have seen add little or nothing to the overall user experience.

    This makes their ability to keep their phones up-to-do date a development/maintenance nightmare. It hampers their ability to provide timely security updates and OS upgrades to relatively recent phones.

    I have only ever owned one HTC Android phone.

    Never again.

    I only buy Nexus now.

    Both my current Nexus devices have, in the last couple of days, had the security update for the Stagefright vulnerability – when will the manufacturers of other phones roll out their fixes?

    1. In all the time I have owned Android smartphones (7 years), I have never seen timely updates from the so called major players.

      It’s my opinion that they are more in the business of grabbing market share than looking after the interests of their users.

      Rather than updating a phone that is 6-12 months old, they would rather you buy the next model.

      The Nexus models do almost everything out of the box, that the rest of them do, and usually better and more intuitively. The additional “features” provided by a manufacturer UI, I liken to the bloatware you get on Windows PCs and laptops: totally unnecessary.

      These manufacturer UI overlays, and the hugely broad range of devices manufactured by the likes of Samsung are a blocker to updates, since they have to retest any fixes/updates on every variation of their hardware. So not only regional (US, Oceania, Asia, Europe etc) versions, but the specific carrier versions (especially in the US) and all the various models as well. This is a large support overhead, and one that would be a cost to them, with no positive effect to their bottom line.

      On the other hand Nexus updates are faster since there are generally only a half dozen versions/models out at any one time – more, dare I say it, like the Apple business model…

    2. Absolutely what John says. The overlays are rubbish – installing Cyanogenmod makes your Android better than the bloatware Samsung and other manufacturers insist on poisoning the operating system with.

  2. As a mobile app marketer, my interest is now on which device offers the best hands free, voice activated app and UX. I have both android and iOS devices to test UI. Would be great to poll the wider audience.

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