Insiders have told the Herald there is a broad expectation that around 400 of 2800 roles could go.
Paris stressed in an earlier interview that there was no set number. Different departments would gain or lose staff depending on the outcome of the ongoing review.
And he while he has acknowledged the possibility that call centre jobs could be offshored, Paris also said no decision would be made that would hurt customer service.
As part of an international company, Vodafone NZ was able to tap into its parent’s “Centres of Excellence” in other territories.
Paris says Vodafone NZ fell short of targets last year. His brief is to get the subsidiary into shape this year for an IPO in early 2020.
As the story says Jason Paris’ job is to tidy up Vodafone New Zealand’s business so it is an attractive IPO. That way the parent company gets the maximum return on its investment.
Looking at cutting employee numbers is part of that. Compared with other similar sized technology companies1, Vodafone’s revenue per employee is low.
Taking costs out of a business can make it more attractive in the short term.
If Vodafone gets rid of 400 people out of a total of 2800, that’s almost 15 percent of the total. Potential investors will like that.
We shouldn’t forget job cuts are often devastating to the people involved. They are often also uncomfortable, even stressful for many of the staff who remain. It can hurt morale. If there are long term effects, they will probably show up after the IPO.
“Vodafone was the only provider that rated below-average on all our performance measures – from customer support to value for money,” Consumer NZ chief executive Sue Chetwin said.
About three-quarters of Vodafone’s broadband customers reported spending a long time on the phone waiting to speak to a rep. Nearly half said the service was poor once they finally got through.
The company that performed best in Consumer’s survey was Spark’s Skinny subsidiary. Ironically Skinny doesn’t promise much in the way of customer service. Maybe that’s the secret success formula. Either way, if I was Jason Paris, I’d be taking a closer look at what makes Skinny tick.
Vodafone has often talked of itself as a technology company. ↩︎
Curran says the chief technology officer will be accountable to the prime minister and to herself. She says the person will provide independent expert advice to ministers and senior leaders on digital issues.
“The chief technology officer will be responsible for preparing and overseeing a national digital architecture, or roadmap, for the next five to ten years”.
The job has to go to someone capable of speaking to the cabinet and committee members in a language they can understand without being condescending.
New Zealand already has many public servants and others operating at the highest levels who can advise policymakers on these matters. They often do. Much of the time their advice is first class.
Yet advisors tend to operate in silos, often with a narrow sectorial focus. At times their advice can conflict with their peers operating in other fields.
Some of the key advice going to politicians comes from well-funded lobby groups, not independent experts.
The science advisers who go into bat for the agriculture sector might have a different view of, say, wheat or sugar to those advisers working in public health.
Technology advice in the eye of the beholder
Similar reasoning applies to technology. Take public cloud computing. An advisor focused on productivity and reducing cost might be all for government storing sensitive data overseas on an Amazon server. An advisor looking after personal security and privacy might offer an entirely different opinion.
Depending on where you sit, the idea of, say, data sovereignty might be a useful way to keep people safe or it could be a brake on innovation. Someone needs to unpick these issues for our leaders.
There are big strategic decisions where different government departments and competing interests want to pull in different directions. Take the question of how government should engage with organisations like Google or Facebook? You’ll get diametric views depending on who you talk to.
Big picture view
A chief technology officer may not be the best person to make day-to-day decisions on such matters, but they can set the ground rules and explain the issues to policymakers.
Someone needs to tell ministers it can be a bad idea in general, say, for their departments to communicate with citizens by Facebook.
This kind of decision should not be left to gut-feel reckons. Too many important decisions of this nature are being made by people who don’t necessarily grasp all the basics.
Think back once more to 2011 and the Copyright Amendment Act. At the time paid online services for copyrighted material were emerging as alternatives to piracy. It was clear then that these emerging services at least had the potential to neuter the threat of piracy.
Either no-one told our leaders, or, more likely, no-one who they would listen to was prepared to tell them. Having someone in the Beehive who could talk through the issues would be a good start.
Likewise, someone needs to talk to our leaders about the implications of increased automation, artificial intelligence and so on for employment. Then there’s blockchain and the internet of things or the government investment in fixed-line broadband potentially being undermined by wireless network operators. We could go on listing important technology areas that may need legislative attention.
Chief technology officer no panacea
Having a chief technology officer is not a panacea. It is no good if someone claims the crown, then does little with it. The person chosen needs to be active. At the same time, we really don’t need someone who comes to the role with a predetermined agenda. It’s not a job for someone who is partisan.
And that’s a big danger. Even the fairest-minded expert can be open to capture by special interest groups. Big technology companies are already able to throw millions of dollars into wooing, cajoling and persuading politicians, putting one person in charge of the category could make their task so much easier.
We don’t want a chief technology officer who kow-tows to global technology giants. Yet at the same time, we do not want one who is openly and unreasonably hostile towards them or some of them. We need a sceptic, not a cynic.
If there is an over-arching objective for a national chief technology officer, it would be to insert more science, engineering or technical thinking into government. There is precious little.
Few politicians or senior public servants have any science education beyond school and many dropped the subject long before leaving high school. While there’s nothing wrong with not having a technology background, there is clearly too little knowledge among our present leaders. It might help if the better funded political parties also hired technology advisors to help them frame policy.
The other danger is that the appointee is brilliant with a full grasp of the complexities, but is unable to articulate key ideas in a simple enough fashion for ordinary mortals to understand. Remember, our political leaders have, a best a below average grasp of technology, even if they are brilliant lawyers or business leaders.
The chief technology officer will also need to be able to talk in the language that ordinary citizens can understand. At least part of their job will be to explain to the rest of us what is going on with policy. It’s a big job. It needs a special person.
Overseas readers wanted to know how New Zealand is filling its tech industry vacancies. Here is my story published earlier this year in London-based Computer Weekly.
Wellington is as far as you can fly from Heathrow before you start coming back. New Zealand’s capital is almost 19,000km and at least 24 hours away. The city is small by European standards, with only 200,000 people calling it home.
And yet Wellington is a regional technology hub. It is the nation’s biggest technology user and the government is based there. Wellington is also home to Weta Workshop, established by director Peter Jackson to create computer graphics for The Lord of the Rings movies. It is where New Zealand technology entrepreneur Rod Drury began Xero, the small business accounting software-as-a-service market leader. Dozens of small tech startups inhabit buildings all over the small South Pacific city.
Tomorrow night I’m chairing an interactive panel discussion on the skills challenge facing New Zealand technology companies. It’s part of Massey University’s ecentre cloud series. The session starts at 5:30 at the Sir Neil Waters Building, Massey University Albany.
Innovative companies depend on talented knowledge workers. They are in short supply everywhere, New Zealand is no different from other western nations. Yet with our innovators going through a golden age, the problem is particularly acute now.
This certainly is a golden age for New Zealand innovators. A whole raft of entrepreneurial companies are taking leading edge technology products and services to the world. We’ve always had innovators, but Xero’s global success has inspired others to shoot for bigger goals. Vend, the Wynyard Group, E-Road and PowerbyProxi are some of the best known.
For every high-profile innovator that you’ve read about in the business pages there are dozens of smaller companies queueing up behind.
It’s exciting times. For the first time in history we are creating a new wave of exactly the kind of high growth technology companies our economy needs to lift us from relying on producing commodities. Exciting times, but also worrying times because fewer students are signing up for courses in the subjects that feed these industries: science, technology, engineering and maths. It’s not just at the university level, school students are turning their backs on these subjects.
We can shake our heads, complain and make loud noises about this problem — that’s an understandable response. But the centre cloud discussion panel is going to look for answers. The plan is for people to come away from the session with a better idea of the shape of the problem and some positive ideas about how to fix it.