ICT is a dumb piece of bureaucratic jargon that found its way into the technology mainstream.

I say dumb because it confuses matters and makes understanding unnecessarily difficult. The term is widely misused as a substitute for IT.

Information technology

IT, or information technology, is readily understood.…

Technology products no longer stop working or fail. Instead, they have issues. This is particularly true in telecommunications.

We had problems with an Orcon site hosted. The company told me it was having “issues with a server”. The issue meant it stopped working for 24 hours and was flaky for days after.…

Helen Sword’s Wasteline Test is a great online writing improvement tool.

You cut and paste your writing into a box, hit the button and the software scans your words.

The Wasteline Test counts and highlights the weak verbs, abstract nouns, prepositions, adjectives, adverbs and waste words.…

Your job as a writer is to get your message across clearly and quickly.

One way you can sabotage communication is by laying traps for readers. They stop a reader’s flow as their eye scans over text.

Punctuation – as the name suggests – stops flow.…