New Zealanders are happy using digital identities to deal with government agencies.

Yet, according to the 2018 Unisys Security Index survey, we’re less happy using similar digital identities for financial transactions, paying for things and other commercial applications.

Take the idea of having an emergency button a phone so you can send your location to the police if you’re in trouble. Unisys found 84 percent of New Zealanders like the idea. Only eight percent do not.

Would you support the following

Medical devices reporting to doctors

How about having medical devices send alerts to doctors if there’s a significant change in readings? This could be a pacemaker noticing something happening with a heart or a blood sugar monitor seeing a spike.

The survey found eight times as many New Zealanders like the idea as those who don’t. It appears that we trust the police and health professionals.

A different picture emerges when there’s money involved. Unisys found that almost two-thirds of New Zealanders do not like the idea of personal health trackers reporting information to insurance companies, even if it might mean lower premiums. A quarter are in favour of the idea while the rest are undecided.

Likewise only half the population likes the idea of being able to make bank or credit card payments from a watch. When Unisys asked the same people why they didn’t support sharing personal data, there was a consistent pattern in their responses.

No compelling reason to share

In most cases the answer is “there is not a compelling enough reason for them to have this data.”

When money is involved respondents expressed misgivings about data security. This seems a reasonable response given the number of high-profile news stories about data security breaches. It means that organisations hoping to do business this way have their work cut out convincing customers their services are safe and that their requests for data are always benign.

Andrew Whelan, Unisys vice-president Commercial industries for Asia-Pacific says the last year has been relatively calm in terms of New Zealand politics and natural disasters. So our security focus has been elsewhere. He says: “…Local and global data breaches dominated media headlines and impacted many of us personally – so data security is top of mind.

Government yes, commerce not so much

“The results indicate that New Zealanders are more likely to embrace digital identities to engage with government organisations, especially where there are clear benefits of increased convenience or security.

“But in the banking sector, concerns about data security are hindering the take up of new services such as digital wallets and the integrated financial products that are evolving in the growing open banking environment.

“To overcome this discomfort, service providers must be able to show New Zealand consumers the measures they’ve taken to protect customer data across the entire supply chain.”

This is the second of a series of sponsored posts about the 2018 Unisys Security Index. Click the link for more information about the survey.

Identity theft, bank card fraud and hacking top New Zealanders’ security concerns according to the 2018 Unisys Security Index.

On the whole, we’re more relaxed than people in most other countries. Unisys publishes its security index year. The index is a snapshot of how people feel about security issues.

This year Unisys surveyed 13,000 people worldwide, 1000 in each of 13 countries including New Zealand. The result is a comprehensive picture of how ordinary people around the world feel about security.

Concern high, not rising

The top line figure, a single index number, is a score out of 300 which shows the overall level of concern. This year’s worldwide index sits at 173 points. It’s the same as last year’s number, but a long way up from a decade ago when it stood at 130 points.

When it comes to major security worries, New Zealanders are not remarkably different from the rest of the world. But our overall level of concern is far lower than elsewhere.

With a security index of 138, New Zealand is third from the bottom of the 13 nations surveyed. Only Germany and the Netherlands are less concerned than us. People in the UK, Australia and the US are more concerned than those in New Zealand.

Philippines people are the most concerned. The index in that country sits at 232.

Unisys Security Index 2018 by country

This year, last year

New Zealand recorded the largest security index drop. Last year the New Zealand security index stood at 154. During the year it fell To 138, a fall of 16 points. Only the Netherland’s number fell by the same amount. Most other countries, including top-of-the-table The Philipines, saw their index fall.

Columbia saw a huge rise. It was up 47 points year-on-year. Things also took a turn for the worse in Argentina which is up 23 points. The UK was a touch more fearful with its index climbing 5 points, albeit off a low base, to reach 149. Last year it was comfortably below New Zealand.

Unisys Security Index 2018 over time- New Zealand

We’re more comfortable, but our fears are in line with everyone else

While there are nuances, it turns out our main concerns are the same as everyone else’s.

As Unisys puts it:

“The highest personal concerns are where people feel they have least personal control: identity theft and bankcard fraud
Globally, people surveyed were more concerned about losing their identity or financial information than they are about war, terrorism or natural disasters.”

The survey data shows around eight in ten New Zealanders are extremely or very concerned about at least one aspect of online security. The worldwide figure is nine in ten, so we’re a little more relaxed but not out of line with international opinion.

Identity theft tops Unisys Security Index

Identity theft tops the list with 53 percent saying they are extremely or very concerned. This compares with 68 percent of respondents worldwide.

Bank card fraud worries half the New Zealand sample while 47 percent say they are extremely or very concerned about hacking and viruses.

In general women are more concerned about security issues than men and younger people are more concerned than older folk.

This is one of a series of sponsored posts about the 2018 Unisys Security Index. Over the next few days we’ll explore the index in more depth..

New Zealand Public’s Support for Data Analytics

New Zealanders don’t like welfare agencies using personal spending data from credit card or insurance to verify benefit claims.

The 2017 Unisys New Zealand Security Index found only 42 percent agree with welfare agencies accessing this kind of information.

It’s not just welfare. Even fewer New Zealanders support the tax office collecting similar data to verify income tax returns. Just 21 percent think this is OK.

Researchers found the most positive government use of analytics is with border security. Allowing border security officers to analyse the travel history of passengers and their fellow travellers to decide if they are eligible for fast-track border clearance gets a tick from 57 percent of New Zealanders.

Sharp insights or nosy parkers?

Business use modern analytics and big data. They see it as a way to pluck customer insights from masses of messy-looking scraps of information. It gives them a short cut to the consumers most likely to buy their products.

Governments use big data and analytics for social policy and security reasons. Marketers also love the technologies. Used well they can boost sales and reduce marketing waste.

It turns out New Zealand consumers are, at best, luke-warm, about that idea. We don’t like marketing department computers sifting out personal data. Most of the time we are not at all happy with sharing information.

Unisys found a majority, almost two-thirds, of New Zealanders do not like data analytics being used to sell goods and services to them.

Lack of trust with banks

Researchers found 64 percent don’t want their bank to monitor their spending habits to offer related products such as insurance for items they have purchased.Shop workers using face recognition glasses to identify loyalty programme members gets a thumbs down from 62 percent of New Zealanders.

Richard Parker, Unisys Asia-Pacific vice president financial services says: “While they may be trying to improve the customer experience, if businesses cross the line and appear to invade customers’ privacy by revealing that they know more about them than what the customer has knowingly shared, it just turns the customer off.

“Technology alone is not enough. It must be used in the context of understanding human nature and cultural norms.”

This is part of a series of sponsored posts about the 2017 Unisys Security Index New Zealand.

 

When do New Zealanders Support Wearable Biometrics?Unisys Security Index researchers looked at how comfortable New Zealanders are with biometrics and wearable computer devices. That’s the technical name for biometric hardware like health bands and other kit that measures medical data. It also covers smart watches and products like Google Glass.

When there’s a clear benefit, New Zealanders are happy with the devices.

Most New Zealanders support the idea of police or border security staff using face recognition body cameras to identify criminals or even terrorists on watch lists.

Likewise three-quarters of New Zealanders are happy when medical devices like pacemakers or blood sugar sensors report important changes back to a doctor.

Fingerprint scanning

About half of all New Zealand consumers are comfortable using a fingerprint scan to access a smart watch or authorise payment.

This is curious. Most recent Apple and Android phones include finger scanners. Phone makers promote the feature in advertisements and marketing. The products sell in huge quantities. This suggests a significant slice of people buying those products aren’t happy with fingerprint scans.

Around half of all New Zealanders are happy with airline staff wearing face recognition glasses to verify the identity of passengers as they board aircraft. Again, this makes sense, there’s a clear benefit from the technology speeding queues.

It seems a large segment of New Zealanders are still fiercely egalitarian. Only 24 percent support airline staff using the same glasses being used to identify VIP customers and provide them with personalised service. The same suspicions are evident in news there is low support for employers giving employees fitness trackers to track their movements or heart rate stress levels while in the workplace. Unisys says only 29 percent like the idea. This also suggests a mistrust of employers. Let’s face it, some have been known to abuse this kind of personal information in the past.

Biometrics

New Zealanders are positive about biometric devices that help health, safety and security. We don’t like devices that are part of someone’s marketing plan. New Zealand consumers do not consider a loyalty programme sufficient justification.

Mark Sabotti, director of healthcare & life sciences for Unisys Asia-Pacific, makes an interesting point on the biometric hardware results. He says consumers see a clear difference between, say, a doctor monitoring a condition and an insurance company collecting information. Even if that information means some people can save money.

Sabotti sees challenges ahead for health providers and others as the use of smart medical devices rises.

This is part of a series of sponsored posts about the 2017 Unisys Security Index New Zealand.

New Zealand security concernsNew Zealanders worry more about security than ever before. The 2017 Unisys Security Index shows the NZ index sits at 154 out of a possible 300.

That is the highest score New Zealand has registered in the 10 years the Index has run. It is up 12 percent since 2014. That was the last year the survey ran. Then New Zealand rated 137. Today’s Index is half as high again as the one in 2010.

Yet the New Zealand Security Index is well behind the global Security Index. That now sits at 173. Moreover, the global index climbed 20 percent since 2014.

NZ less worried than most

Some countries are in far worse shape. In the Philipines the Index now sits at 243. The US is a touch below the global figure at 169. Australia is a touch more concerned than New Zealand at 157. The UK rates lower than New Zealand at a relaxed 144. This seems low considering the terrorism attacks there. The Netherlands scores 125.

Unisys surveys at least 1000 people in 13 countries worldwide to produce the index. Researchers compiling the index asked questions about eight areas of security in four categories:

  • National Security includes disasters or epidemics and threats such as terrorism or war.
  • Financial Security measures attitudes towards bankcard fraud and other financial matters.
  • Internet Security looks at viruses, computer hacking and the safety of online transactions.
  • Personal Security is concerned with identity theft and personal security.

New Zealanders worry more or less equally about all four categories, but Financial Security tops the list. It’s the same in the UK and Malaysia. It doesn’t bother Germans at all. America was one of only four countries which listed National Security as the top concern. Australians are most concerned about Personal Security.

Unisys says there has been a noticeable increase in the security index in all developed countries since the last survey.

This is part of a series of sponsored posts about the 2017 Unisys Security Index New Zealand. The first was about attitudes to  security aspects of the Internet-of-things