Listening is an underrated skill. And make no mistake, it is a skill. Dan Erwin looks at some researched-based facts about listening in:
In my experience, it is important to give people your full attention when listening, although this is hard in today’s world where there are so many interruptions. I think the people I’ve worked with know if I want to hear what they have to say I’ll take them away from the work place – either to a quiet room, or better still a café.
The other important listening strategy is to put people at ease, then get them to talk about them. Their lives, their feelings and their ideas. I guarantee if you can do this, you’ll learn more.