Unlimited data makes sense for both consumers and service providers.
For consumers it means no longer worrying about download caps. It eliminates the fear of being caught for a huge extra data charge.
This freedom changes user behaviour. You no longer have to weigh up cost considerations before doing anything online.
For service providers it simplifies billing — a significant cost saving. Uncapped data also means a fixed, probably higher, monthly revenue and causes less ill-will when customers bust their caps.
It also gives ISPs an opportunity to differentiate, adding value with entertainment or other services which might otherwise hold less attraction for customers if they had to ration their viewing or gaming.
Unlimited fibre, the headline price table
In technical terms New Zealand’s UFB network is a shared, separated infrastructure layer. This means retail ISPs all buy the same pre-configured fibre services from wholesale network companies who are not allowed to sell direct.
Service can compete on price, on how they deal with customers, on backhaul quality and the products and services they wrap around the wholesale services from Chorus, Enable, Ultrafast Fibre and NorthPower.
You’ll find the headline price information in the main table here, but you’ll need to look at the small print lower down the page to get the bigger picture.
|Compass||Unlimited ultra fast||30/10||85|
|Compass||Unlimited ultra fast||100/20||100|
|Orcon||Fibre 30||100/20 or 100/50||110|
|Snap||Lightwave Home 100||100/20||109|
|Snap||Lightwave Home 200||200/20||139|
|Snap||Lightwave Home 200 Ultra||200/200||179|
|Spark||Naked Fibre 30||30/10||89|
|Spark||Naked Fibre 100||100/50||119|
|Voyager||Friends of Voyager||100/20||99|
Some ISPs bundle more features into their base offers, others go for the lowest possible headline price then charge extra for products and services. I’ve outlined what I think are the most important points below.
I don’t have the resources to make a proper comparison of how each ISP deals with customers, some have better reputations than others and not all users need the same level of support. You’ll have to find your own way through that maze. A good place to start is user forums on sites like Geekzone.
When it comes to performance,
TrueNet (no longer online) has data benchmarking download speeds and other numbers that may help you choose a service provider. At the time of writing it only covers the larger ISPs, but the service is expanding. One thing to watch: some service providers experience slowdowns in peak hours.
Then there are the extras that come with a fibre service. I’ve outlined what each service provider offers. If you know of anything important I missed please contact me and I’ll update the information.
Spark’s no-frills Bigpipe subsidiary is mainly about offering the lowest price. There’s no phone support, just email. There’s no installation charge. No fixed term contracts. You need to buy your own fibre router. Bigpipe is a naked line. That means you’ll no longer have a phone line. If you want a VoIP phone you’ll have to make your own arrangements.
No installation charge. You can bring your own fibre router or buy one from Compass. Contracts are for 12 months with a $200 break fee. Compass offers phone deals starting at an extra $10 a month.
Lightwire fees include a router. Phone line costs an extra $10 a month.
Prices include installation, router, phone service with 500 minutes of voice calls and streamed TV. MyRepublic optimises its Pure service for video and optimises the Gamer plan for low latency gaming. Includes Global Mode.
Includes Global Mode, hides your location from overseas services. Free installation for a standard install. No contracts.
Free installation if you sign 12-month contract otherwise $299. Bring your own router or rent for $5 a month, buy for $99. Includes phone line and uncharged local calls.
In return for signing a 12-month contract Orcon will give you a Genius phone modem, a phone line and unlimited national calling (although the calls are each limited to one hour). Price includes installation. Orcon offers naked plans, that is without a phone, for $10 a month less. Includes Global Mode.
Slingshot’s big draw card is Global Mode, a service that lets you use sites and services not normally available to New Zealanders. It means you can sign up for geographically restricted services. Slingshot customers also get a free 500GB storage account at Mega and can buy a wireless router or modem for $20. Plans include a home phone line.
Snap fibre plans include a home phone line with caller ID, call waiting, voicemail and some bundled calls. You can choose between contract and open-ended plans. No set up fees for contract customers, otherwise $99. Contract customers also get discounts on wireless routers.
Spark plans include a free Lightbox account for online TV. Signing a contract means free installation and a free wireless router although there may be a postage charge. You also get a $100 credit against your Spark account when signing up. At the time of writing you will need to keep your copper phone line if you sign for Spark’s UFB service. The prices in the table are for Spark’s naked plans, add $20 if you want a phone line as well.
Vodafone mobile customers get a $10 a month discount on fibre prices. Also discounts on Sky TV service delivered over fibre. Connection and modems are free for contract customers although there is a $15 postage charge.
Sign a 24 month contract with Voyager and you’ll get free installation and a modem. There’s a $79 charge if you sign a 12 month contract. The modem will give you access to voice calling with no charge for local calls. There are charges for other calls. $10 a month buys uncapped national calls.
Unmetered local calls, free modem and no installation costs, there are charges for other calls.
Unmetered local calls, free wireless router and no installation costs, there are charges for other calls. A $30 fee when switching from another service provider.