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Bill Bennett

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Microsoft Word stickiness

Microsoft Word is my fourth favourite writing tool1.

I rarely use Word to write stories or blog posts. Yet, I never hesitate to renew my Office 365 subscription.

It sounds contradictory. That NZ$165.00 Office 365 subscription is good value. That’s true even though I don’t use Word to write and I almost never open Excel. I go out of my way to not let PowerPoint into my life.

At this point you might think this is throwing money away. Open source fans reading this will be aghast.

But there is a method in my madness. Writing is my work. A typical year’s work is 250,000 words. My writing output was even higher for a few years. After more than 40 years in the business, I’ve written, and publishers have paid me for, at least 10 million words.

Most, not all, of the time, I’m paid by the word. Which means my ability to produce quality writing puts food on my table and a roof over my head.

Writing is talking to people, researching, checking then putting it all into words. Sometimes it is about reviving my own work or dealing with words others have sent to me.

Microsoft Word is not optional

Like it or not, Microsoft Word is the lingua franca of digital writing. Almost everyone in the business uses it. It’s been more than two decades since an editor expected copy in anything other than Word format.

At this point, people who dislike Word might be thinking: “Yes, but everything else can save in a Word format. So it isn’t necessary to buy a subscription”.

They have a point. Except that sooner or later, something doesn’t convert between Word and another format.

The most troublesome issue is with edits marked using Microsoft’s Track Changes feature.

Yes, many non-Word writing applications can understand and deal with Track Changes markups. But this is not always straightforward.

The cost to me of failing to deal fast with one edit incident can be greater than the subscription price. It’s rare, but over 250,000 words, it happens a few times every year.

It costs even more than the subscription when we take into account it includes licenses for other family members. In effect my personal subscription costs 25 percent of $165, that’s $40 plus change.

Don’t go there

Even a quick dive down the troubleshooting rabbit hole costs more.

Multiply this by the two or more incidents a year and you can see that paying the subscription leaves me ahead. It’s a solid investment.

Open source fans tell me this attitude is wrong and that I’m paying a tax or even a ransom to Microsoft to be able to work. You could see it this way.

Yet it isn’t Microsoft that is holding me to ransom, it is the editors and publishers who commit to Word. If everyone accepted plain text2 I wouldn’t need to pay the fee.

It might be better to frame the fee as paying for membership of the hireable professional writers club. Either way, it’s a bargain.


  1. In my world it ranks behind IA Writer, Byword and Pages. ↩︎
  2. Text was fine for a long time. That changed about 20 years ago. ↩︎

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