Chorus halts copper services sales
Chorus halts copper services sales
Chorus no longer sells new copper broadband services in areas where fibre is available.
The change, which the company describes as 'stop-sell', came into effect on Monday. It applies in both Chorus' fibre footprint and the areas covered by local fibre companies. The immediate change is for ADSL and VDSL connections. Chorus will cease selling copper voice services in these areas on June 1.
Chorus says this move is separate from its copper withdrawal programme which currently only affects Chorus fibre areas.
Copper broadband and voice services will remain on sale in areas that are not covered by the fibre network.
Exceptions
For now the change is not hard and fast; there are exceptions. Chorus will continue to allow transfers of services between two broadband retailers and upgrades of the same service. This could mean moving a customer from ADSL to VDSL.
Where a home is not yet fibre ready and there is a long wait for a fibre connection, Chorus will evaluate the new copper order depending on customer need and whether a timely fibre connection can be completed.
This is necessary at the moment because there are areas of the North Island where the essential recovery work following this years severe weather events has slowed work on new connections. The end of new copper services sales does not apply to homeowners who were affected by the events.
Ed Hyde, Chorus' chief customer officer says: "We understand that for some customers, copper is still a preferred option, but we want to emphasise that all the services available on copper are available on fibre.
"Not only is fibre more reliable and faster, but it's also a more resilient technology that will see New Zealanders well into the future.
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