After reading Connected aims to beat Gist at contact management, Connected’s Sachin Rekhi asked if there’s a price I’d pay for his contact management tool.

Connected is useful and simple. It is an improvement on Google’s Contacts application. Yet, for me, Connected isn’t worth the US$10 a month asking price.

Rekhi sensibly turns this around asking what would I pay for Connected?

What do I prefer, the free, but flawed, Google Contacts or paying US$120 year for the better, but still not perfect, Connected?

By my estimate Connected would cost me almost NZ$1 per contact manager enquiry. I can call directory enquiries and get a human to look numbers up for less.

Yet Rekhi’s question is meaningless because Connected isn’t the tool I’m looking for. I don’t want incoming feeds or CRM-style features, just an easy to use address book with room for notes.

I’m a journalist. I still keep my pre-digital paper Filofax on my desk and store important contacts this way despite attempting to become a paperless journalist. Admittedly I don’t update the paper list as often as I once did.

For years I used Microsoft Outlook as my digital contact book. When I stopped using Outlook for email years I carried on using its contact book. But Outlook isn’t installed on my new machine and synching Outlook files between machines isn’t easy.

Now Gmail handles my email. As I said earlier Google Contacts application doesn’t cut the mustard. I’ve tried text lists, Excel spreadsheets and HTML files. None is satisfactory.

My ideal would be for Google to get off its backside and reboot Contacts.

4 thoughts on “The price of contact management software

  1. On approximately half your blog posts Bill I feel like rushing out and building the software to solve your problems. Often, because they are my problems too…

    Maybe you should sideline as an ideas guy for the next lean startup?

    I now run a Mac but virtualise Windows because I havent been able to fully wean myself off Outlook. I always feel like I’m settling for less in one feature or another, and contact management is one area that other offerings are usually lacking.


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